After Sale Service
1. How can I get the contact and direct support for the purchased product?
Thank you for the order! As each platform or store may have specific model numbers/versions, policies, and procedures, to avoid mistakes and support you efficiently with a proper solution, please kindly check the platform name where you made the purchase, then select the correct service window to get support. Thanks!
2. Can you send the manual of the purchased product?
As the operation of tools always needs several exact steps, in order to avoid mistakes, the most efficient way is to follow the exact steps of the relative part in the manual.
We have the online manual in the support menu, and you can also refer to the video on our YouTube channel if available.
3. How can I get support for warranty of the purchased item?
Each platform or store may have a specific warranty policy. Please kindly refer to the exact warranty details on the page of warranty policy of the relative store.
4. Why the received product does turn on and work?
Please check if the insulating plastic sheet of the new battery has not been removed if applicable and charge the battery properly if applicable, and then follow the exact steps according to the manual.