Have questions about our thermal monoculars? Below you’ll find quick answers to the most common topics our users ask about.
Getting Started
TNV30
TNV60
TNV30i
TNV10 Pro
Should I adjust the diopter first? How do I do it?
Yes, always start with the diopter. Focus on UI text or a distant light source until the letters or icons become snap-sharp. This ensures the display matches your eyesight before you use the monocular.
How do I focus on the objective lens?
Adjust the objective focus at about 100–200 yards, then refocus whenever the distance changes. This helps maintain sharp target outlines at different ranges.
Which color palette should I start with?
Start with White-Hot for general scanning. If the background is warm or cluttered, try Black-Hot or Ironbow. This improves target contrast and makes spotting easier.
How should I set brightness and contrast?
Set brightness slightly lower, then increase contrast one or two steps. This makes micro-details in the image pop without washing out heat signatures.
Should I lower the horizon in view?
Yes, try to keep the sky out of the frame. Including trees or ground stabilizes auto-gain and reduces sudden brightness changes.
How do I use PiP if supported?
Use Picture-in-Picture to zoom on head or shoulder, while still keeping the full scene visible. This helps with small or distant targets without losing context.
Should I enable hotspot tracking?
Yes, if available, enable hotspot tracking. It will automatically snap to warm targets in thick cover, saving you time when scanning dense areas.
What’s the best scan cadence?
Sweep slowly and deliberately, pause on suspicious shapes to let the image settle. This ensures accurate readings and reduces false targets.
How should my partner workflow go?
You can scan, while your partner ranges the target. Always call distance and landmark before making any decision. This keeps team coordination clear.
What happens during FFC?
A brief click or freeze is normal for calibration. Hold steady and reacquire your target immediately. This prevents temporary image drift.
How to handle heat shimmer?
Use short bursts of observation, let the air settle, and close the distance if possible. This reduces mirage effects and gives clearer readings.
What should I do in fog or mist?
Switch to Black-Hot, refocus often, and scan from upwind. This gives more reliable visibility under low-contrast conditions.
How to spot small game?
Use PiP to zoom on ears or head, then tweak focus until fur edges appear crisp. This helps with identification.
Any battery habits I should follow?
Dim the display, cap the lens between scans, and keep the device warm in cold weather. This preserves battery life and ensures consistent performance.
How do I use an external screen?
If supported, power the display first, then connect the monocular. This ensures proper handshake and avoids black screens.
How to set up LRF overlay (if supported)?
Run the overlay calibration, and re-check after temperature swings. This keeps range data accurate on-screen.
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What is the sensor resolution?
The TNV30 comes with a 384×288 thermal sensor that delivers clear imaging and reliable details in most field conditions.
What lens and field of view does it use?
It uses a 25 mm F/1.0 Germanium lens and gives you a wide 14.9° × 11.2° view — perfect for scanning open fields or forest edges.
What is the display and zoom?
The 800×600 OLED screen shows vivid details, and the digital zoom goes up to 8× for a closer look.
What is the frame rate?
It runs at a smooth 50 Hz, so movements look natural and tracking feels fluid.
Can it record photos or video internally?
It captures still photos directly, but video recording isn’t available on this model.
Can I add a laser rangefinding module (LRF) ?
Yes! You can pair it with our optional LRF module (sold separately), and you’ll see the range data appear right on your screen.
Can it connect to an external screen?
Yes, you can hook it up to an external display for group viewing or sharing the view in real time.
What are the detection and identification distances?
It detects human- or deer-sized targets up to around 1,800 yards, and identifies them at about 430 yards under good conditions.
What color palettes are available?
You can choose from White Hot, Black Hot, Red Hot, Green Hot, and Iron Red — switch based on your environment or preference.
Does it have Picture-in-Picture (PiP) mode?
Yes. PiP lets you zoom in on your target while keeping the full view visible.
Does it support hot-spot tracking?
Yes. It automatically highlights the hottest spot to help you find targets faster.
How do I focus the image?
Just rotate the objective focus ring, then fine-tune the diopter for your eyesight until the image looks sharp.
Is there a reticle or stadia rangefinder?
It includes basic on-screen aids. For precise ranging, use the optional LRF module.
Does it work through glass?
No. Like all thermal imagers, it doesn’t work through glass.
Can it be used in daylight?
Absolutely. Thermal imaging works day or night, unaffected by visible light.
How weather-resistant is it?
It’s built tough for the outdoors. Just avoid submersion in liquids and remember to wipe the lens gently after use.
What about battery life?
The built-in 4,500 mAh rechargeable battery lasts up to 15 hours on a full charge — plenty for a full day (and night) out.
How do I clean the germanium lens?
Use a soft blower and lens wipes only — no alcohol, no touching the glass directly.
Any tips for cold weather use?
Keep the monocular inside your jacket between observations to preserve battery life. Short and efficient viewing sessions help maintain performance in low temperatures.
Is there a sunlight damage risk?
Yes. Do not leave the objective lens uncovered and facing the sun. Always put the lens cap on when the device is not in use to prevent sensor damage.
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What is the sensor resolution?
The TNV60 comes with a 640×512 thermal sensor, giving you clear, detailed thermal imaging in most environments.
What lens and FOV does it use?
It uses a high-performance 25mm F1.0 Germanium lens that provides a wide 17.6° × 14° field of view, so you can scan large areas quickly without missing anything.
What is the display and zoom?
It has a super-clear 800×600 OLED display and supports smooth 8× digital zoom for detailed observation.
What is the refresh rate?
It runs at a smooth 50Hz, making fast-moving scenes look natural and fluid.
Does it record internally?
It can capture still photos, but video recording is not available on this model.
Can I attach a laser rangefinder?
Yes! You can pair it with our optional LRF module (sold separately), and you’ll see the range data appear right on your screen.
Is there external screen support?
Yes, you can hook it up to an external display for group viewing or sharing the view in real time.
What are typical detection ranges?
The TNV60 can detect human or deer-sized targets at distances of up to 2,700 yards in good conditions. Actual range may vary depending on weather, terrain, and background temperature.
Which palettes are supported?
You can choose from White Hot, Black Hot, Red Hot, Green Hot, and Iron Red — switch based on your environment or preference.
Does it have Picture-in-Picture (PiP)?
Yes. PiP lets you zoom in on your target while keeping the full view visible.
How do I focus?
Just rotate the objective focus ring, then fine-tune the eyepiece diopter for your eyesight until the image looks sharp.
Can it see through fog or smoke?
Yes. Thermal imaging performs much better than standard optics in haze, light fog, or smoke. However, very dense fog or heavy rain can still reduce image clarity.
Does it support HDMI output?
Yes. The TNV60 has a mini HDMI port that allows you to connect it to an external monitor for easier viewing or sharing.
What kind of battery does it use?
The device is powered by a 4,800mAh rechargeable lithium-ion battery, which provides up to 7 hours of continuous operation on a full charge.
How durable is the TNV60?
The TNV60 is built for rugged outdoor use with a shock-resistant housing. It can handle everyday field conditions, but it should not be immersed in water or exposed to heavy rain for long periods.
Does it include a tripod interface?
Yes. There is a standard tripod interface at the bottom of the unit, allowing stable use during extended observation.
Can I transfer photos to a computer?
Yes. Simply connect the TNV60 to your computer with a USB cable to access and download the photos saved on the device.
Any important safety tips?
Avoid pointing the device at very hot objects from close range. Do not touch the germanium lens with your fingers; use a soft lens cloth for cleaning instead.
Any tips for cold weather use?
Keep the monocular inside your jacket between observations to preserve battery life. Short and efficient viewing sessions help maintain performance in low temperatures.
Is there a sunlight damage risk?
Yes. Do not leave the objective lens uncovered and facing the sun. Always put the lens cap on when the device is not in use to prevent sensor damage.
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Which phones are supported?
The TNV30i works with Android smartphones through a plug-and-play USB-C connection. Just open the companion app to start exploring its full features.
What is the thermal resolution and refresh rate?
The TNV30i comes with a 320×240 thermal sensor and delivers smooth 50Hz refresh rate for clear, real-time thermal imaging.
What lenses and field of view are available?
You can choose between 10 mm and 15 mm lenses. The 10 mm gives a wider view (17.5° × 13.1°), while the 15 mm provides a narrower but longer-range view (11.7° × 8.8°).
What color palettes are available?
It supports five palettes, including White Hot, Black Hot, Green Hot, Sepia, and Rainbow — so you can switch based on your preference or environment.
Does it support smooth zoom or hotspot tracking?
Yes. The TNV30i supports smooth digital zoom and real-time hotspot tracking, making it easier to locate and highlight heat sources.
How is it powered?
It’s powered directly by your connector, so no extra battery or charging is needed.
Is it weather-resistant?
The TNV30i is IP54-rated, offering solid protection against dust and splashes. Just avoid submersion.
How big and heavy is it?
It’s compact and lightweight — about 28.5 × 28.5 × 28.2 mm and 34 g, perfect for carrying anywhere.
Can I take photos and videos?
Yes. Capture photos or videos directly in the Mileseey app, then review or share instantly.
Does it work through glass?
No. Like all thermal devices, it can’t see clearly through glass.
Can I export images to my PC?
Yes. Save your images or videos in the app, then transfer them via USB cable, cloud, or messaging.
Is there any delay or lag?
Live view is optimized for low latency, though performance may vary depending on your phone model.
How do I focus the image?
Simply rotate the focus ring on the lens until the image looks sharp. You can also fine-tune brightness and contrast in the app.
Can I use it outdoors in daylight?
Yes. Thermal imaging works both day and night, and direct sunlight won’t affect the sensor.
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What is the sensor resolution?
The TNV10 Pro features a 320×240 ther sor, providing clear imaging and reliable detection for outdoor use.
What lens and field of view does it use?
It uses a 13 mm F1.0 Germanium lens with a 13.5° × 10.1° field of view, ideal for mid-range observation.
What is the display and zoom?
It comes with a 800×600 OLED display and supports up to 4× digital zoom for flexible viewing.
Does it record photos and videos?
Yes. The TNV10 Pro supports both photo and video recording, so you can capture every moment directly on the device.
Is there an app connection?
Yes. Connect to the mobile app to view live footage, manage files, and share content easily.
What is the typical detection range?
It detects human or deer-sized targets up to 1,500 yards, and identifies them clearly at around 400 yards under good conditions.
How long does the battery last?
It provides up to 12 hours of operation under typical usage.
How weather-resistant is it?
The TNV10 Pro is IP65 rated, offering reliable protection against dust and splashes for all-weather performance.
What color palettes are available?
You can choose from White Hot, Black Hot, Red Hot, Jungle, and Iron, depending on your environment and preference.
Does it have Picture-in-Picture and hotspot tracking?
Yes. PiP and hotspot tracking make it easier to focus on your subject and identify targets quickly.
Can I export footage to a computer?
Yes. You can transfer files through a USB cable or directly via the mobile app.
Does it record audio?
No. The TNV10 Pro does not include a microphone, so audio recording is not available.
Can it see through glass?
No. Like all thermal devices, it cannot see through glass accurately.
Can I use it both day and night?
Yes. Thermal imaging works around the clock, unaffected by visible light.
How do I focus the image?
Use the objective focus ring to adjust image clarity and the diopter ring to fine-tune the display for your eyesight.
Does it support external screens?
Yes. It can connect to an external viewing screen (sold separately) for group observation.
How should I clean the lens?
Use a blower and lens-safe wipes only. Avoid touching the lens directly or using alcohol or solvents.
What’s the best palette for night use?
Start with White Hot for general scanning, and switch to Black Hot if the background is warmer.
How should I care for it in dusty environments?
Keep the lens capped when moving, and always use a blower before wiping. Never wipe dry dust directly.
What if my image looks blurry?
Refocus using the diopter and lens rings, lower the brightness, and clean the lens — this usually fixes the issue.
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Help with Hunting Rangefinders
Have questions about our hunting rangefinders? Below you’ll find quick answers to the most common topics our users ask about.
Getting Started
IONJET2
How do I set the units correctly?
Just power on your device and switch to yards (U.S. default). Keep it there so you don’t accidentally mix yards and meters.
How do I adjust the diopter?
Look at the sky or a white wall and twist the eyepiece until the reticle looks sharp. Always do this before measuring.
Should I pre-map ranges before a hunt?
Yes! Check 100/200/300 yd landmarks before the hunt and remember them. It makes measuring distances in the field much faster.
How do I track moving targets?
Press and hold the measure button to start scanning. This smooths out hand shake and heat shimmer, so even moving targets give steady readings.
Where should I aim on a target?
Aim for hard edges like shoulder lines, antler bases, tree trunks, or rocks. Avoid open fur or grass tops — they’re tricky.
How to bracket small targets?
First, measure a nearby solid object (stump/rock), then the actual target. Do a second scan to confirm.
How do I handle steep shots?
Use angle-compensated distance for uphill or downhill shots. Double-check with your ballistic app or card.
Any tips for low-light?
Turn up reticle brightness if available. Aim at edges or silhouettes, not just dark body areas.
How to stay stable?
Keep elbows tucked, cheek on the eyecup, exhale gently, then press the button. Reduces reticle wobble.
How should a team call distances?
Say “distance + landmark”, e.g., “250 to oak base.” Helps everyone stay on the same page.
What about heat shimmer?
Take three reads and pick the median. If you can, move 10–20% closer to reduce mirage.
How to measure through brush?
Lift the reticle just above the grass line. Avoid the nearest twig — it will confuse the reading.
What’s a quick way to verify my device on arrival?
Measure a known-distance target (marker/sign) to confirm units and check the device is working right.
Should I carry spare batteries?
Yes, and keep them warm. Cold temps reduce voltage and slow responses.
What about wearing glasses?
Fold the eyecup and adjust diopter until the reticle is sharp with glasses on.
Should I avoid reflective surfaces?
Yes. Water, glass, or shiny metal can over-range. Pick a nearby matte surface instead.
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What is the maximum ranging distance?
It can range up to 2,000 yards on highly reflective targets in good conditions.
How far can it range on trees and deer?
Around 1,200 yards on trees and about 1,000 yards on deer-sized targets.
How accurate is it?
You’ll get a consistent accuracy of up to ±1 yard for most of your needs.
How fast does it measure?
A reading pops up in around 0.3 seconds under normal conditions.
Does it support continuous scanning?
Yes. Just hold the measure button to start scanning and get real-time distance updates as you move.
What are the optics like?
It comes with a 6× magnification, a 22 mm objective lens, and a 7.5° wide field of view for a clear and steady sight picture.
Can I switch between yards and meters?
Yes, you can easily toggle units between yards/meters in the settings.
Is it quiet enough for hunting?
Yes. It works silently and attaches magnetically with a fully rubberized metal clip, so there’s no noise to spook your game.
How rugged is it?
It’s built tough — IP65 rated for dust and water resistance, anti-fog lenses, and drop-tested up to 6 feet.
What power options does it have?
It runs on a dual-power system — a replaceable CR2 battery plus a built-in 450 mAh rechargeable Li-ion pack. The device runs on the CR2 battery first by default.
How long does the battery last?
Battery life varies with use. The built-in Li-ion battery delivers up to 5,000 measurements per charge, and the CR2 backup extends it to around 10,000. Thanks to the dual-power design, you can swap or recharge anytime — so it’s ready whenever you are.
Does it have target priority modes?
Yes, it offers 4 target modes for different needs:
First Mode – locks on the nearest target (great for cluttered backgrounds).
Last Mode – finds the farthest target (perfect in wooded areas).
Best Mode – measures up to 2,000 yards in open fields.
Auto Mode – shows both the nearest and farthest targets at the same time, ideal for moving targets.
Does it show angle or incline?
Yes, it displays both line-of-sight distance and slope angle.
Can I use it in light rain or fog?
Yes. With IP65 sealing, anti-fog lenses, and Rain & Fog Mode, it stays reliable even in bad weather.
What is the diopter adjustment range?
About ±5D, so it fits for different eyesight preferences.
Is the display visible in bright light?
Yes, the reticle and readings are designed for high visibility even under bright sunlight.
What’s included in the box?
You’ll get the IONJET 2 unit, a backup CR2 battery, spring lanyard, carry bag, and a rubberized metal clip.
Any tips for best accuracy?
For best results, aim at high-contrast areas on the target, avoid heat shimmer, and try the scan mode to get more stable readings.
I get inconsistent readings on tall grass — what should I do?
Try aiming slightly above the grass line or at a nearby larger object like a tree trunk. This helps the laser return a more stable signal.
Any quick routine before a stalk?
Before you move out, take a quick moment: check your units (yd/m), adjust the diopter, clean the lens, and range a few points at 100, 200, and 300 yards to warm up your eyes.
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Help with Other Topics
Have a question about a recent MILESEEY Optics order or non-product specific question?
International Orders
Shipping
Troubleshooting
Warranty
Care & Clean
Where do you ship internationally?
MILESEEY Optics ships worldwide from multiple global locations. For details on specific regions, please check our Shipping Policy under Shipping Origins.
Do I need to pay customs duties and fees?
We cover taxes and duties for most orders, but some countries may apply additional import charges. If this happens, contact us at mileseeyoptics@mileseey.com or through Contact Us, and we’ll guide you for future orders. Please note, if delivery is refused due to duties, refunds are processed only after the package is returned and cleared, which may cause delays.
Can I pay in my local currency?
All orders are charged in USD. Your bank or credit card provider will handle the conversion, so your statement will show the equivalent in your local currency.
How can I change my shipping address?
If you need to update your address, contact us right away at mileseeyoptics@mileseey.com. Processed orders may incur a $25 fee for address changes. If your order has already shipped, please work directly with the carrier to arrange delivery options.
How do I cancel my order?
Please contact us as soon as possible if you’d like to cancel. We can assist before the order is confirmed for shipment. Custom and shipped orders cannot be canceled, but shipped items may be returned after delivery. See our Returns & Refund Policy for details.
What if I receive a damaged product?
If your item arrives damaged or defective, contact us immediately at mileseeyoptics@mileseey.com or through Contact Us, and include photos of the issue. We’ll resolve it quickly with a replacement or solution.
Why can’t I use my coupon code?
Check your code carefully, including capitalization, and ensure it hasn’t expired. Some codes cannot be combined with promotions, and codes found on third-party sites may not be valid.
When will my order ship?
Orders placed Monday–Friday before 2:00 PM EST are processed the same day. Orders placed after 2:00 PM EST are processed the next business day, and most orders ship within 48 hours. International shipments may face customs delays outside our control.
Is there a money-back guarantee?
Yes. All MILESEEY Optics products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.
How is my order shipped?
After you place an order on mileseeyoptics.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.
Why hasn’t my package arrived?
We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.
What if my package is marked delivered but I haven’t received it?
Check with neighbors, your building’s mailroom, or safe drop-off areas near your door, as packages are sometimes left in discreet places. If you still can’t locate it, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or click Contact Us so we can investigate.
What if my package is lost or stolen?
Confirm your shipping address and check with your front desk or possible drop-off spots. If you still cannot locate the package within 24 hours of the delivery notification, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or via Contact Us for assistance.
Laser Rangefinders
My rangefinder isn’t reading the target. What should I do?
First, try ranging a nearby trunk or rock. If the device reads those correctly, it means your laser was hitting grass, leaves, or empty air instead of the solid target. Adjust your aim to hard edges, and you should get a proper reading. Doing this helps you quickly figure out whether the device is working or if it’s just the target that’s tricky.
The numbers seem all over the place. How can I fix it?
Switch to Scan mode and focus on a distinct edge of the target. Keep your stance stable, elbows tucked, and gently exhale before pressing the button. This reduces hand shake and mirage effects, giving you smoother, more reliable readings instead of random fluctuations.
Why does my device keep reading the background instead of my target?
If the device locks onto the background, try reducing the reticle area (if possible) and aim at the base of the target rather than a top or side that blends in. Re-scan to confirm. This ensures the laser focuses on the solid object you want to measure, preventing confusion from trees, rocks, or distant clutter.
What should I do if water or snow glare is interfering with readings?
Avoid shiny, reflective surfaces, or tilt your angle slightly. You can also pick an adjacent matte object to get a baseline reading first. Once you know the range of a nearby safe target, you can confidently measure the intended object. This prevents glare from tricking the sensor.
What should I do when there’s fog or mist in the area?
Gently clean the lens, and start by measuring short-range landmarks first. Then gradually extend the range using Scan mode. This prevents scattering and ensures your first readings are stable, giving the device a chance to “lock on” before trying distant targets.
How can I deal with bright sunlight washing out the display?
Shade the eyepiece with your hat or hand, and increase display brightness or contrast. Doing this makes the reticle visible and prevents glare from causing misreads, so you can measure accurately even in strong sunlight.
Why is there button lag or delayed response?
Cold batteries often cause slower reaction. Warm the battery, swap if possible, and try a quick 30-second power reset. This restores normal operation and prevents missed or delayed measurements.
What if my units are showing incorrectly?
Toggle between yards/meters, then verify using a known-distance object. Resetting in this way ensures you’re measuring consistently and avoids mix-ups during critical shots.
Why is my diopter drifting or unclear?
Re-focus the eyepiece and mark your preferred diopter position with a tiny paint dot. This keeps the reticle crisp and avoids repeated guesswork in the field.
What if the laser lens looks foggy or dusty?
Dust can appear like fog and affect readings. Use a blower and microfiber cloth to clean the lens gently. This restores clarity and improves measurement accuracy.
Why does the angle seem off or inaccurate?
Cross-check with line-of-sight landmarks and test on flat ground. Adjust if necessary to ensure your slope or angle-compensated distance readings are correct.
Why is the maximum range shorter than expected?
Factors like air density, humidity, and mirage reduce range. Aim at darker, high-contrast targets for the best results. Understanding this helps you plan shots more effectively.
Can I use the buttons while wearing gloves?
Practice using the buttons with gloves beforehand. Big mitts may only half-press, failing to trigger the laser. Proper technique ensures consistent readings in cold conditions.
What if the display is too dim?
Increase brightness via the menu. If still poor, shade the eyecup and retry. This improves reticle visibility under all lighting conditions.
How should I handle rain on the optics?
Tap off droplets gently. Never wipe grit, as this may scratch the lens. Use a blower first, then dab with a lens cloth. This protects the lens and ensures clear readings.
Why are my readings consistently too long or too short?
You may be hitting behind or in front of the target. Adjust aim to edge features or select the correct target mode. This ensures measurements reflect the actual object, not the background.
My battery door is loose, causing intermittent power. What should I do?
Reseat or shim the battery door. Secure contact prevents random shutoffs and ensures reliable operation in the field.
What should I do if I’ve tried everything but the device is still unreliable?
Perform a factory reset if available. If problems continue, contact support with details about your usage and environment. This lets technicians diagnose the issue accurately and provide guidance to get your device working reliably again.
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Thermal Monoculars
Everything looks like glowing blobs. What can I do?
Try lowering the brightness, slightly raising contrast, refocus the eyepiece, and switch to Black-Hot. This helps separate heat sources from background noise, giving clearer shapes and improving recognition.
The image is always soft. How can I fix it?
Reset the diopter, perform a Full FFC, clean the lens gently, and refocus at your target distance. This ensures sharpness and removes sensor drift or smudges that blur the image.
I see banding or vertical columns. What should I do?
Perform a manual FFC. If the issue persists, note the current temperature and contact service. This resets sensor calibration and helps technicians assess any underlying hardware concerns.
The device loses the target during FFC. How can I prevent this?
Keep both eyes open, lock on a nearby landmark, and reacquire the target immediately. This stabilizes your aim and prevents the device from locking onto empty background during calibration.
Hot backgrounds like rocks or roads confuse the reading. What should I do?
Frame out the sky or road, scan from shaded positions, or try the Ironbow palette. This separates your target from hot surroundings, improving detection accuracy.
Fog or rain haze is affecting visibility. How can I improve it?
Refocus frequently, accept shorter detection distances, and prioritize distinct silhouettes. This ensures reliable readings in reduced visibility conditions.
My battery drains too quickly. Any tips?
Dim the display, avoid constant PiP, keep batteries warm, and use power-saving mode if available. This maximizes battery efficiency and extends operation time in the field.
The external screen shows black. What could be wrong?
Check for correct input and cable connections. Power on the external screen first, then plug in the monocular. This ensures proper signal handshake between devices.
The LRF overlay isn’t showing. How can I fix it?
Re-run the alignment routine and verify the mount is stable. This ensures rangefinder data syncs with the display.
Mirage doubles the target. What should I do?
Take short scans with longer pauses and verify the target with a laser. This helps distinguish real objects from heat mirages.
Light leaks around the eyecup reduce contrast. How can I fix it?
Extend the eyecup or shield stray light with your hand. Reducing unwanted light improves image clarity.
My glasses fog up the eyepiece. How can I prevent it?
Use an anti-fog wipe, don’t press the cup too tightly, and allow brief air circulation. This prevents condensation while maintaining a sharp view.
I dropped the device. What should I check?
Inspect the focus ring, diopter, and image uniformity. Stop using the monocular if anything feels loose or abnormal to prevent further damage.
The device was exposed to sun. Is it damaged?
Always cap the lens and avoid pointing directly at the sun. This protects the thermal sensor from damage.
The menu lags or freezes. How can I fix it?
Power cycle the device, let it cool, and avoid extreme temperature swings. This refreshes the system and restores normal operation.
I cannot identify targets at distance. What should I do?
Close the distance, use PiP, and switch palettes. Never force identification based on heat alone.
The image looks over-sharpened or sparkly. How can I fix it?
Reduce contrast and sharpness settings. Over-enhancing can create noise, not actual detail.
The lens seems smeared. What should I do?
Clean with a blower and lens tissue only. Smudges can look like fog and reduce image clarity.
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What does the standard manufacturer’s warranty cover?
Products purchased directly from mileseeyoptics.com are covered by a 5-year standard manufacturer’s warranty for manufacturing and operational defects.The warranty is valid worldwide.
How do I use the manufacturer’s warranty?
Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. All MILESEEY Optics devices include a 5-year warranty. During the coverage period, MILESEEY Optics may repair the product, replace it with a new or refurbished model, or provide a refund.
What is Extended Warranty?
Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.
Can I claim warranty on a discontinued product?
Yes. If your product has been discontinued, we’ll replace it with the closest equivalent model, though size or color may vary.
How long does the claim process take?
Most claims are reviewed within two business days. Once approved, replacements usually ship within 2–3 business days. We may request additional details or a product return before approval.
Do I need to pay return shipping?
MILESEEY Optics covers return shipping for approved warranty claims. Exceptions include non-defective returns, claims made outside the country of purchase, items confirmed functional by quality control, international returns, or unauthorized returns outside the approved warranty process.
Laser Rangefinders
How should I clean my lens to avoid scratches?
You can start by gently using a blower to remove dust, then a soft brush, and finally a microfiber cloth or lens wipe. Avoid rubbing dust dry because that could scratch the lens.
Do fingerprints or sunscreen affect performance?
Yes, they do. Try to keep both the emitter and receiver lenses clean. Even small smudges can make the image less sharp or change heat readings.
Can I use alcohol or chemical cleaners?
It’s better to use only optics-safe cleaning fluids. Alcohol or other solvents may haze the coatings and make the image look foggy.
What if the device gets wet in rain?
Gently shake off water, let it air dry, and then store it with fresh desiccant. This helps prevent moisture from staying inside the device.
Can I leave it in a hot car?
It’s better to avoid direct sunlight or placing it on a hot dashboard. Heat can age the electronics and adhesives faster.
How should I handle batteries in cold weather?
Keep batteries indoors until you are ready to use them. Cold temperatures can lower voltage and slow down the device response
How should I store the device long-term?
Keep the lens capped, close the case, refresh desiccant every few months, and remove the battery if you won’t use it for a long time. This keeps the device ready and safe.
Should I check the straps?
Yes, check them regularly. Replace any worn straps because a drop can cause more damage than rain or dirt.
Any tips for the storage case?
Make sure the zippers are fully closed. Grit inside can scratch lenses if it moves around.
How should I pack it with other gear?
Avoid placing heavy items on top. Make sure the lenses are cushioned and not crushed.
How do I handle dust or mud?
Wait for dust to settle or mud to dry, then gently blow it off. Wiping wet grit can scratch the lenses.
Should I check the device regularly?
Yes, every few months measure a known target to make sure readings stay reliable.
Can I open the device myself?
It’s not recommended. The seals are delicate, and opening the device can let moisture in.
Will sunscreen or bug spray damage it?
Try to keep chemicals off the rubber eyecups and lens coatings. Even small smears can affect image quality.
How should I carry it outdoors?
Use the included storage bag on your belt or harness. Keep the lens capped whenever you move.
When should I get a professional cleaning?
If your image looks hazy even after routine cleaning, a professional optics clean once a year helps restore clarity.
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Thermal Monoculars
Is Germanium really delicate? How should I handle it?
Yes, treat the objective lens like jewelry. Scratches are permanent, so always handle with care and avoid touching it unnecessarily.
What’s the best cleaning sequence?
Start with a blower, then a soft brush, and finally a lens tissue. Never use a T-shirt or rough fabric — they can scratch coatings.
Should I keep the lens capped in sunlight?
Absolutely. Always keep the lens cap on when moving or storing. Don’t park the device facing the sun — excess heat can damage the sensor.
Can I frame hot objects like grills or engines?
Avoid keeping hot sources in view at close range for long periods. Prolonged exposure can stress the sensor.
How should I handle moisture?
After wet use, let the device air-dry, then store with fresh desiccant. Never seal damp gear — it can lead to mold or corrosion.
What about dust and mud?
Let dust or mud dry first, then brush it off and clean gently. Avoid grinding grit into the lens coatings.
How do I take care of the case?
Keep the inside of the case clean. Dirt or grit inside can scratch the optics when moving or storing the device.
Should I replace straps?
Yes, replace any worn straps. Many monoculars are damaged by drops, not by rain or dust.
How do I handle batteries for storage?
Remove batteries for long-term storage, cycle them monthly, and avoid deep discharge in cold temperatures. This keeps them healthy and reliable.
What’s the best way to transport the device?
Use the included storage bag or padded pouch, wear it on your belt or chest, always keep the lens capped, and avoid letting it rattle in vehicles.
Can chemicals like sunscreen or DEET cause damage?
Yes, try to keep sunscreen and insect repellents off rubber eyecups and housing seals, as they can degrade materials over time.
How should I store in extreme temperatures?
Avoid hot cars or freezers. Aim for room temperature storage to protect electronics and glues.
Should I inspect the device regularly?
Yes, monthly checks for play in focus/diopter and moisture under the eyepiece help keep the device reliable.
Should I label my device?
Yes, add an asset tag with your phone or email. Field gear can easily get lost or misplaced.
When should I service the device?
Don’t wait for small artifacts to grow. Early professional service protects the sensor and keeps image quality high.