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FAQs

Getting Started

TNV30

TNV60

TNV30i

TNV10 Pro

Should I adjust the diopter first? How do I do it?
Yes, always start with the diopter. Focus on UI text or a distant light source until the letters or icons become snap-sharp. This ensures the display matches your eyesight before you use the monocular.
How do I focus on the objective lens?
Adjust the objective focus at about 100–200 yards, then refocus whenever the distance changes. This helps maintain sharp target outlines at different ranges.
Which color palette should I start with?
Start with White-Hot for general scanning. If the background is warm or cluttered, try Black-Hot or Ironbow. This improves target contrast and makes spotting easier.
How should I set brightness and contrast?
Set brightness slightly lower, then increase contrast one or two steps. This makes micro-details in the image pop without washing out heat signatures.
Should I lower the horizon in view?
Yes, try to keep the sky out of the frame. Including trees or ground stabilizes auto-gain and reduces sudden brightness changes.
How do I use PiP if supported?
Use Picture-in-Picture to zoom on head or shoulder, while still keeping the full scene visible. This helps with small or distant targets without losing context.
Should I enable hotspot tracking?
Yes, if available, enable hotspot tracking. It will automatically snap to warm targets in thick cover, saving you time when scanning dense areas.
What’s the best scan cadence?
Sweep slowly and deliberately, pause on suspicious shapes to let the image settle. This ensures accurate readings and reduces false targets.
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What is the sensor resolution?
The TNV30 comes with a 384×288 thermal sensor that delivers clear imaging and reliable details in most field conditions.
What lens and field of view does it use?
It uses a 25 mm F/1.0 Germanium lens and gives you a wide 14.9° × 11.2° view — perfect for scanning open fields or forest edges.
What is the display and zoom?
The 800×600 OLED screen shows vivid details, and the digital zoom goes up to 8× for a closer look.
What is the frame rate?
It runs at a smooth 50 Hz, so movements look natural and tracking feels fluid.
Can it record photos or video internally?
It captures still photos directly, but video recording isn’t available on this model.
Can I add a laser rangefinding module (LRF) ?
Yes! You can pair it with our optional LRF module (sold separately), and you’ll see the range data appear right on your screen.
Can it connect to an external screen?
Yes, you can hook it up to an external display for group viewing or sharing the view in real time.
What are the detection and identification distances?
It detects human- or deer-sized targets up to around 1,800 yards, and identifies them at about 430 yards under good conditions.
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What is the sensor resolution?
The TNV60 comes with a 640×512 thermal sensor, giving you clear, detailed thermal imaging in most environments.
What lens and FOV does it use?
It uses a high-performance 25mm F1.0 Germanium lens that provides a wide 17.6° × 14° field of view, so you can scan large areas quickly without missing anything.
What is the display and zoom?
It has a super-clear 800×600 OLED display and supports smooth 8× digital zoom for detailed observation.
What is the refresh rate?
It runs at a smooth 50Hz, making fast-moving scenes look natural and fluid.
Does it record internally?
It can capture still photos, but video recording is not available on this model.
Can I attach a laser rangefinder?
Yes! You can pair it with our optional LRF module (sold separately), and you’ll see the range data appear right on your screen.
Is there external screen support?
Yes, you can hook it up to an external display for group viewing or sharing the view in real time.
What are typical detection ranges?
The TNV60 can detect human or deer-sized targets at distances of up to 2,700 yards in good conditions. Actual range may vary depending on weather, terrain, and background temperature.
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Which phones are supported?
The TNV30i works with Android smartphones through a plug-and-play USB-C connection. Just open the companion app to start exploring its full features.
What is the thermal resolution and refresh rate?
The TNV30i comes with a 320×240 thermal sensor and delivers smooth 50Hz refresh rate for clear, real-time thermal imaging.
What lenses and field of view are available?
You can choose between 10 mm and 15 mm lenses. The 10 mm gives a wider view (17.5° × 13.1°), while the 15 mm provides a narrower but longer-range view (11.7° × 8.8°).
What color palettes are available?
It supports five palettes, including White Hot, Black Hot, Green Hot, Sepia, and Rainbow — so you can switch based on your preference or environment.
Does it support smooth zoom or hotspot tracking?
Yes. The TNV30i supports smooth digital zoom and real-time hotspot tracking, making it easier to locate and highlight heat sources.
How is it powered?
It’s powered directly by your connector, so no extra battery or charging is needed.
Is it weather-resistant?
The TNV30i is IP54-rated, offering solid protection against dust and splashes. Just avoid submersion.
How big and heavy is it?
It’s compact and lightweight — about 28.5 × 28.5 × 28.2 mm and 34 g, perfect for carrying anywhere.
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What is the sensor resolution?
The TNV10 Pro features a 320×240 ther sor, providing clear imaging and reliable detection for outdoor use.
What lens and field of view does it use?
It uses a 13 mm F1.0 Germanium lens with a 13.5° × 10.1° field of view, ideal for mid-range observation.
What is the display and zoom?
It comes with a 800×600 OLED display and supports up to 4× digital zoom for flexible viewing.
Does it record photos and videos?
Yes. The TNV10 Pro supports both photo and video recording, so you can capture every moment directly on the device.
Is there an app connection?
Yes. Connect to the mobile app to view live footage, manage files, and share content easily.
What is the typical detection range?
It detects human or deer-sized targets up to 1,500 yards, and identifies them clearly at around 400 yards under good conditions.
How long does the battery last?
It provides up to 12 hours of operation under typical usage.
How weather-resistant is it?
The TNV10 Pro is IP65 rated, offering reliable protection against dust and splashes for all-weather performance.
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Getting Started

IONJET2

How do I set the units correctly?
Just power on your device and switch to yards (U.S. default). Keep it there so you don’t accidentally mix yards and meters.
How do I adjust the diopter?
Look at the sky or a white wall and twist the eyepiece until the reticle looks sharp. Always do this before measuring.
Should I pre-map ranges before a hunt?
Yes! Check 100/200/300 yd landmarks before the hunt and remember them. It makes measuring distances in the field much faster.
How do I track moving targets?
Press and hold the measure button to start scanning. This smooths out hand shake and heat shimmer, so even moving targets give steady readings.
Where should I aim on a target?
Aim for hard edges like shoulder lines, antler bases, tree trunks, or rocks. Avoid open fur or grass tops — they’re tricky.
How to bracket small targets?
First, measure a nearby solid object (stump/rock), then the actual target. Do a second scan to confirm.
How do I handle steep shots?
Use angle-compensated distance for uphill or downhill shots. Double-check with your ballistic app or card.
Any tips for low-light?
Turn up reticle brightness if available. Aim at edges or silhouettes, not just dark body areas.
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What is the maximum ranging distance?
It can range up to 2,000 yards on highly reflective targets in good conditions.
How far can it range on trees and deer?
Around 1,200 yards on trees and about 1,000 yards on deer-sized targets.
How accurate is it?
You’ll get a consistent accuracy of up to ±1 yard for most of your needs.
How fast does it measure?
A reading pops up in around 0.3 seconds under normal conditions.
Does it support continuous scanning?
Yes. Just hold the measure button to start scanning and get real-time distance updates as you move.
What are the optics like?
It comes with a 6× magnification, a 22 mm objective lens, and a 7.5° wide field of view for a clear and steady sight picture.
Can I switch between yards and meters?
Yes, you can easily toggle units between yards/meters in the settings.
Is it quiet enough for hunting?
Yes. It works silently and attaches magnetically with a fully rubberized metal clip, so there’s no noise to spook your game.
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International Orders

Shipping

Troubleshooting

Warranty

Care & Clean

Where do you ship internationally?
MILESEEY Optics ships worldwide from multiple global locations. For details on specific regions, please check our Shipping Policy under Shipping Origins.
Do I need to pay customs duties and fees?
We cover taxes and duties for most orders, but some countries may apply additional import charges. If this happens, contact us at mileseeyoptics@mileseey.com or through Contact Us, and we’ll guide you for future orders. Please note, if delivery is refused due to duties, refunds are processed only after the package is returned and cleared, which may cause delays.
Can I pay in my local currency?
All orders are charged in USD. Your bank or credit card provider will handle the conversion, so your statement will show the equivalent in your local currency.
How can I change my shipping address?
If you need to update your address, contact us right away at mileseeyoptics@mileseey.com. Processed orders may incur a $25 fee for address changes. If your order has already shipped, please work directly with the carrier to arrange delivery options.
How do I cancel my order?
Please contact us as soon as possible if you’d like to cancel. We can assist before the order is confirmed for shipment. Custom and shipped orders cannot be canceled, but shipped items may be returned after delivery. See our Returns & Refund Policy for details.
What if I receive a damaged product?
If your item arrives damaged or defective, contact us immediately at mileseeyoptics@mileseey.com or through Contact Us, and include photos of the issue. We’ll resolve it quickly with a replacement or solution.
Why can’t I use my coupon code?
Check your code carefully, including capitalization, and ensure it hasn’t expired. Some codes cannot be combined with promotions, and codes found on third-party sites may not be valid.
When will my order ship?
Orders placed Monday–Friday before 2:00 PM EST are processed the same day. Orders placed after 2:00 PM EST are processed the next business day, and most orders ship within 48 hours. International shipments may face customs delays outside our control.
Is there a money-back guarantee?
Yes. All MILESEEY Optics products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.
How is my order shipped?
After you place an order on mileseeyoptics.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.
Why hasn’t my package arrived?
We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.
What if my package is marked delivered but I haven’t received it?
Check with neighbors, your building’s mailroom, or safe drop-off areas near your door, as packages are sometimes left in discreet places. If you still can’t locate it, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or click Contact Us so we can investigate.
What if my package is lost or stolen?
Confirm your shipping address and check with your front desk or possible drop-off spots. If you still cannot locate the package within 24 hours of the delivery notification, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or via Contact Us for assistance.

Laser Rangefinders

My rangefinder isn’t reading the target. What should I do?
First, try ranging a nearby trunk or rock. If the device reads those correctly, it means your laser was hitting grass, leaves, or empty air instead of the solid target. Adjust your aim to hard edges, and you should get a proper reading. Doing this helps you quickly figure out whether the device is working or if it’s just the target that’s tricky.
The numbers seem all over the place. How can I fix it?
Switch to Scan mode and focus on a distinct edge of the target. Keep your stance stable, elbows tucked, and gently exhale before pressing the button. This reduces hand shake and mirage effects, giving you smoother, more reliable readings instead of random fluctuations.
Why does my device keep reading the background instead of my target?
If the device locks onto the background, try reducing the reticle area (if possible) and aim at the base of the target rather than a top or side that blends in. Re-scan to confirm. This ensures the laser focuses on the solid object you want to measure, preventing confusion from trees, rocks, or distant clutter.
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Thermal Monoculars

Everything looks like glowing blobs. What can I do?
Try lowering the brightness, slightly raising contrast, refocus the eyepiece, and switch to Black-Hot. This helps separate heat sources from background noise, giving clearer shapes and improving recognition.
The image is always soft. How can I fix it?
Reset the diopter, perform a Full FFC, clean the lens gently, and refocus at your target distance. This ensures sharpness and removes sensor drift or smudges that blur the image.
I see banding or vertical columns. What should I do?
Perform a manual FFC. If the issue persists, note the current temperature and contact service. This resets sensor calibration and helps technicians assess any underlying hardware concerns.
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What does the standard manufacturer’s warranty cover?
Products purchased directly from mileseeyoptics.com are covered by a 5-year standard manufacturer’s warranty for manufacturing and operational defects.The warranty is valid worldwide.
How do I use the manufacturer’s warranty?
Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. All MILESEEY Optics devices include a 5-year warranty. During the coverage period, MILESEEY Optics may repair the product, replace it with a new or refurbished model, or provide a refund.
What is Extended Warranty?
Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.
Can I claim warranty on a discontinued product?
Yes. If your product has been discontinued, we’ll replace it with the closest equivalent model, though size or color may vary.
How long does the claim process take?
Most claims are reviewed within two business days. Once approved, replacements usually ship within 2–3 business days. We may request additional details or a product return before approval.
Do I need to pay return shipping?
MILESEEY Optics covers return shipping for approved warranty claims. Exceptions include non-defective returns, claims made outside the country of purchase, items confirmed functional by quality control, international returns, or unauthorized returns outside the approved warranty process.

Laser Rangefinders

How should I clean my lens to avoid scratches?
You can start by gently using a blower to remove dust, then a soft brush, and finally a microfiber cloth or lens wipe. Avoid rubbing dust dry because that could scratch the lens.
Do fingerprints or sunscreen affect performance?
Yes, they do. Try to keep both the emitter and receiver lenses clean. Even small smudges can make the image less sharp or change heat readings.
Can I use alcohol or chemical cleaners?
It’s better to use only optics-safe cleaning fluids. Alcohol or other solvents may haze the coatings and make the image look foggy.
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Thermal Monoculars

Is Germanium really delicate? How should I handle it?
Yes, treat the objective lens like jewelry. Scratches are permanent, so always handle with care and avoid touching it unnecessarily.
What’s the best cleaning sequence?
Start with a blower, then a soft brush, and finally a lens tissue. Never use a T-shirt or rough fabric — they can scratch coatings.
Should I keep the lens capped in sunlight?
Absolutely. Always keep the lens cap on when moving or storing. Don’t park the device facing the sun — excess heat can damage the sensor.
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