Each platform or store may have the specific model numbers, policies and procedures.

In order to avoid mistake and provide support efficiently and properly, please kindly firstly confirm the platform name where you made the purchase, for example,mileseeyoptics.com, Amazon, Aliexpress or Ebay etc, then follow the below relative service contact window to get support.

please kindly send the issue details and order number to mileseeyoptics@mileseey.com, our service team will contact and support you by email.

please kindly send the order number, original selling store name and issue details to service@mileseey.com , our service team will contact and support you by email or store message directly

We have online chat service team in these stores for fast response and solution there.
If you still need further contact by email, in order to provide solution efficiently and properly, please send the issue details, the order number, the original selling store name and platform name where you made the purchase (e.g. Aliexpress,ebay etc) to customer-service@mileseey.com, thus the inquiry will be assigned to relevant teams correctly and contact you directly by email or store message.

We offer warranty and maintenance services, except in cases of intentional damage.The warranty period is up to 3 years. In the future, we will introduce a maintenance card that can extend your warranty period.