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International Orders
Shipping
Troubleshooting
Warranty
Care & Clean
We're Here to Help You
Where do you ship internationally?
MILESEEY Optics ships worldwide from multiple global locations. For details on specific regions, please check our Shipping Policy under Shipping Origins.
Do I need to pay customs duties and fees?
We cover taxes and duties for most orders, but some countries may apply additional import charges. If this happens, contact us at mileseeyoptics@mileseey.com or through Contact Us, and we’ll guide you for future orders. Please note, if delivery is refused due to duties, refunds are processed only after the package is returned and cleared, which may cause delays.
Can I pay in my local currency?
All orders are charged in USD. Your bank or credit card provider will handle the conversion, so your statement will show the equivalent in your local currency.
How can I change my shipping address?
If you need to update your address, contact us right away at mileseeyoptics@mileseey.com. Processed orders may incur a $25 fee for address changes. If your order has already shipped, please work directly with the carrier to arrange delivery options.
How do I cancel my order?
Please contact us as soon as possible if you’d like to cancel. We can assist before the order is confirmed for shipment. Custom and shipped orders cannot be canceled, but shipped items may be returned after delivery. See our Returns & Refund Policy for details.
What if I receive a damaged product?
If your item arrives damaged or defective, contact us immediately at mileseeyoptics@mileseey.com or through Contact Us, and include photos of the issue. We’ll resolve it quickly with a replacement or solution.
Why can’t I use my coupon code?
Check your code carefully, including capitalization, and ensure it hasn’t expired. Some codes cannot be combined with promotions, and codes found on third-party sites may not be valid.
When will my order ship?
Orders placed Monday–Friday before 2:00 PM EST are processed the same day. Orders placed after 2:00 PM EST are processed the next business day, and most orders ship within 48 hours. International shipments may face customs delays outside our control.
Is there a money-back guarantee?
Yes. All MILESEEY Optics products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.
How is my order shipped?
After you place an order on mileseeyoptics.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.
Why hasn’t my package arrived?
We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.
What if my package is marked delivered but I haven’t received it?
Check with neighbors, your building’s mailroom, or safe drop-off areas near your door, as packages are sometimes left in discreet places. If you still can’t locate it, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or click Contact Us so we can investigate.
What if my package is lost or stolen?
Confirm your shipping address and check with your front desk or possible drop-off spots. If you still cannot locate the package within 24 hours of the delivery notification, contact MILESEEY Optics Support at mileseeyoptics@mileseey.com or via Contact Us for assistance.
Laser Rangefinders
My rangefinder isn’t reading the target. What should I do?
First, try ranging a nearby trunk or rock. If the device reads those correctly, it means your laser was hitting grass, leaves, or empty air instead of the solid target. Adjust your aim to hard edges, and you should get a proper reading. Doing this helps you quickly figure out whether the device is working or if it’s just the target that’s tricky.
The numbers seem all over the place. How can I fix it?
Switch to Scan mode and focus on a distinct edge of the target. Keep your stance stable, elbows tucked, and gently exhale before pressing the button. This reduces hand shake and mirage effects, giving you smoother, more reliable readings instead of random fluctuations.
Why does my device keep reading the background instead of my target?
If the device locks onto the background, try reducing the reticle area (if possible) and aim at the base of the target rather than a top or side that blends in. Re-scan to confirm. This ensures the laser focuses on the solid object you want to measure, preventing confusion from trees, rocks, or distant clutter.
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Thermal Monoculars
Everything looks like glowing blobs. What can I do?
Try lowering the brightness, slightly raising contrast, refocus the eyepiece, and switch to Black-Hot. This helps separate heat sources from background noise, giving clearer shapes and improving recognition.
The image is always soft. How can I fix it?
Reset the diopter, perform a Full FFC, clean the lens gently, and refocus at your target distance. This ensures sharpness and removes sensor drift or smudges that blur the image.
I see banding or vertical columns. What should I do?
Perform a manual FFC. If the issue persists, note the current temperature and contact service. This resets sensor calibration and helps technicians assess any underlying hardware concerns.
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What does the standard manufacturer’s warranty cover?
Products purchased directly from mileseeyoptics.com are covered by a 5-year standard manufacturer’s warranty for manufacturing and operational defects.The warranty is valid worldwide.
How do I use the manufacturer’s warranty?
Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. All MILESEEY Optics devices include a 5-year warranty. During the coverage period, MILESEEY Optics may repair the product, replace it with a new or refurbished model, or provide a refund.
What is Extended Warranty?
Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.
Can I claim warranty on a discontinued product?
Yes. If your product has been discontinued, we’ll replace it with the closest equivalent model, though size or color may vary.
How long does the claim process take?
Most claims are reviewed within two business days. Once approved, replacements usually ship within 2–3 business days. We may request additional details or a product return before approval.
Do I need to pay return shipping?
MILESEEY Optics covers return shipping for approved warranty claims. Exceptions include non-defective returns, claims made outside the country of purchase, items confirmed functional by quality control, international returns, or unauthorized returns outside the approved warranty process.
Laser Rangefinders
How should I clean my lens to avoid scratches?
You can start by gently using a blower to remove dust, then a soft brush, and finally a microfiber cloth or lens wipe. Avoid rubbing dust dry because that could scratch the lens.
Do fingerprints or sunscreen affect performance?
Yes, they do. Try to keep both the emitter and receiver lenses clean. Even small smudges can make the image less sharp or change heat readings.
Can I use alcohol or chemical cleaners?
It’s better to use only optics-safe cleaning fluids. Alcohol or other solvents may haze the coatings and make the image look foggy.
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Thermal Monoculars
Is Germanium really delicate? How should I handle it?
Yes, treat the objective lens like jewelry. Scratches are permanent, so always handle with care and avoid touching it unnecessarily.
What’s the best cleaning sequence?
Start with a blower, then a soft brush, and finally a lens tissue. Never use a T-shirt or rough fabric — they can scratch coatings.
Should I keep the lens capped in sunlight?
Absolutely. Always keep the lens cap on when moving or storing. Don’t park the device facing the sun — excess heat can damage the sensor.
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Resources & Services
Convenient services to keep you covered.
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