5-Year Warranty – Adventure with Confidence – Mileseey Optics

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What Your 5-Year Warranty Covers

We have 5-Year Limited Warranty for product purchased on "mileseeyoptics.com"

Mileseey Optics is dedicated to delivering cutting-edge outdoor gear you can trust. Our 5-year warranty protects against defects in materials and workmanship under normal use, ensuring your adventures are uninterrupted. This coverage applies to all products purchased directly from www.mileseeyoptics.com or authorized retailers, starting from the date of purchase

Duration

5 years from the original purchase date.

Coverage

Manufacturing defects and component failures.

Eligibility

Valid for original owners with proof of purchase.

What’s Not Covered

While our warranty is comprehensive, certain conditions are excluded to ensure fair use. These include damage from misuse, unauthorized repairs, accidents, or natural wear and tear over time. For example, scratches from rough handling or water damage from submersion beyond IP ratings are not covered.

Misuse

Drops, impacts,
or improper operation.

Unauthorized Repairs

Modifications by non-certified technicians.

Environmental Damage

Beyond product’s rated resistance (e.g., IP65)

Natural Wear

Normal degradation of batteries or lenses.

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How to File a Warranty Claim

We’ve made the warranty claim process simple and efficient. Follow these
steps to get your product repaired or replaced quickly

Initiate Contact

Reach out to our
24/7 support team at mileseeyoptics@mileseey.com.

Submit Details

Provide your order number, purchase date, and a description of the issue, including photos if possible.

Receive Authorization

We’ll issue a Return Merchandise Authorization (RMA) number within 48 hours.

Ship the Product

Send it to 17800 Castleton St Ste 685, City of Industry, CA 91748, USA, with the RMA number clearly marked. Include a tracking number.

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Processing

Expect a resolution (repair, replacement, or refund) within 7-10 business days after receipt.

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chat with us, or explore our products to start your next adventure.

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